Home fibre that feels effortless

Fast fibre.
Great vibes.

Straightforward, uncapped home internet with packages that fit the way you live, work, stream and connect.

✓ Uncapped packages ✓ Local support ✓ Simple sign-up

Choose your vibe

Simple packages. No guesswork.

Every package is uncapped. Choose the speed that suits your home, then message us to check availability at your address.

VibeTel Start

10 Mbpsuncapped

Everyday browsing, messaging and streaming on one or two devices.

R 499 /month

Choose Start

VibeTel Lite

20 Mbpsuncapped

A smooth, dependable connection for a connected household.

R 599 /month

Choose Lite

Fibre without the fuss

Clear speeds, clear monthly pricing and a simple way to get connected.

Built for real homes

From everyday browsing to busy households, there is a package for your rhythm.

Help when you need it

Existing customers can log support directly through our helpdesk portal.

Let’s get you connected

Is VibeTel available at your home?

Send us your address on WhatsApp. We’ll check coverage and recommend the right package for your household.

Check my address

From hello to online

Three easy steps

Check coverage

Message your address to us and we’ll confirm availability.

Choose your package

Pick the speed and router option that works best for your home.

Get connected

We’ll arrange installation and help you get online.

Already connected?

Customer help, in the right place.

Log a service request through the support portal so the helpdesk can track and resolve it properly.

Open support portal helpdesk@vibetel.co.za

The small print, made clearer

FUP & policies

The full package thresholds, managed speeds and customer policies are here. Open any item for the summary or read the complete policy page.

Fair Usage Policy (FUP) — package thresholds

VibeTel residential packages are uncapped, but they are not unlimited at full package speed. Downloads and uploads are combined, usage resets on the first day of each calendar month, and the service remains connected at the applicable managed speed after a threshold is reached.

Package	Full package speed	Managed speed: stage 1	Managed speed: stage 2
VibeTel Start 10 Mbps	400 GB	5 Mbps from 400–500 GB	2 Mbps after 500 GB
VibeTel Lite 20 Mbps	600 GB	10 Mbps from 600–800 GB	4 Mbps after 800 GB
VibeTel Plus 50 Mbps	1 TB	25 Mbps from 1–1.3 TB	10 Mbps after 1.3 TB
VibeTel Premium 70 Mbps	1.5 TB	35 Mbps from 1.5–1.9 TB	15 Mbps after 1.9 TB
VibeTel Pro 100 Mbps	2 TB	50 Mbps from 2–2.5 TB	20 Mbps after 2.5 TB
VibeTel Wireless Start 10 Mbps	400 GB	5 Mbps from 400–500 GB	2 Mbps after 500 GB
VibeTel Wireless Lite 20 Mbps	600 GB	10 Mbps from 600–800 GB	4 Mbps after 800 GB

Monthly reset: the first day of every calendar month.

No disconnection: managed speed applies until reset.

Residential only: no resale or multi-property redistribution.

Read the complete Fair Usage Policy

Terms & Conditions

VibeTel services are supplied subject to coverage, installation feasibility, package availability and successful customer onboarding. Monthly service fees are payable in advance by the agreed payment method. Customers must provide accurate account, RICA and installation information and may not resell the service.

Speeds are stated as maximum line rates and can be affected by Wi-Fi conditions, customer equipment, internet congestion, power availability and third-party networks. Full subscriber terms accepted during onboarding govern the service where they differ from this website summary.

Read the complete Terms & Conditions

Acceptable Use Policy (AUP)

The service may not be used for unlawful activity, spam, harassment, copyright infringement, security attacks, malware, unauthorised access, network disruption or the resale of connectivity. VibeTel may investigate abuse and restrict or suspend a service when required to protect customers, the network or comply with law.

Read the complete Acceptable Use Policy

Privacy Notice

Personal information is processed for customer onboarding, identity and address verification, installation, billing, service delivery, support, fraud prevention and legal compliance. Information is handled in line with POPIA and is shared only with authorised service providers or authorities where necessary or legally required.

Read the complete Privacy Notice

Router Care Terms

A purchased router becomes the customer’s property once paid in full. A rental router remains VibeTel property and must be kept safe, used as intended and returned when the rental or service ends. Router cover applies subject to the subscriber agreement and does not cover deliberate damage, loss caused by negligence or unauthorised modification.

Read the complete Router Care Terms

Support & Complaints

Service faults and complaints should be logged through the VibeTel support portal. Customers may also email helpdesk@vibetel.co.za. A reference number should be retained for follow-up or escalation.

Legal Information

VibeTel is a division of NOWTECH (PTY) LTD, registration number 2016/139330/07, Republic of South Africa. Product names, availability and pricing may be updated. Current confirmed pricing provided during onboarding will apply.

Read the complete Legal Information

Fast fibre.Great vibes.