VibeTel Legal Centre
Fair Usage Policy
Full-speed thresholds and staged managed speeds for VibeTel residential services.
1. Purpose and scope
This policy applies to VibeTel residential fibre and fixed-wireless services. It protects shared network capacity while allowing every subscriber to remain connected. The services are uncapped, but they are not unlimited at full package speed.
2. Package thresholds
| Package | Full package speed | Managed speed: stage 1 | Managed speed: stage 2 |
|---|---|---|---|
| VibeTel Start 10 Mbps | 400 GB | 5 Mbps from 400–500 GB | 2 Mbps after 500 GB |
| VibeTel Lite 20 Mbps | 600 GB | 10 Mbps from 600–800 GB | 4 Mbps after 800 GB |
| VibeTel Plus 50 Mbps | 1 TB | 25 Mbps from 1–1.3 TB | 10 Mbps after 1.3 TB |
| VibeTel Premium 70 Mbps | 1.5 TB | 35 Mbps from 1.5–1.9 TB | 15 Mbps after 1.9 TB |
| VibeTel Pro 100 Mbps | 2 TB | 50 Mbps from 2–2.5 TB | 20 Mbps after 2.5 TB |
| VibeTel Wireless Start 10 Mbps | 400 GB | 5 Mbps from 400–500 GB | 2 Mbps after 500 GB |
| VibeTel Wireless Lite 20 Mbps | 600 GB | 10 Mbps from 600–800 GB | 4 Mbps after 800 GB |
For this policy, 1 TB means 1,000 GB.
3. How usage is measured
- Downloads and uploads are combined.
- Usage is measured per calendar month and resets on the first day of the next calendar month.
- Unused full-speed usage does not roll over.
- Where technically available, VibeTel may issue usage notices. The absence of a notice does not prevent the policy from applying.
4. What happens after the threshold
The service is not disconnected solely because the threshold is reached. The applicable managed speed is applied until the next monthly reset. Actual performance remains best effort and depends on the access network, Wi-Fi conditions, congestion, power availability and third-party infrastructure.
5. Residential use only
Each service is for one private household at the registered residential address. Normal work from home and normal home CCTV or smart-device use are permitted. The service may not be resold, used as a paid or public hotspot, extended to another property, or used for a business, guesthouse, student residence, multiple rental rooms or commercial redistribution without a separate written service agreement.
6. Devices
VibeTel does not impose a fixed number of household devices. Device guidance is based on devices actively streaming, downloading, gaming or video-calling at the same time. One heavy downloading device may use more capacity than many idle devices.
7. Network abuse
VibeTel may investigate and take reasonable action where activity threatens network integrity, materially degrades service for other subscribers, circumvents controls, enables unlawful activity, or indicates unauthorised resale or redistribution. Except for urgent security or unlawful-use cases, the subscriber will ordinarily be given an opportunity to explain or correct the issue.
8. Existing subscribers and changes
New subscribers accept the policy with their service order. Existing subscribers will be notified of the date on which a new or materially changed policy applies to them. Material changes will be communicated through the subscriber’s recorded contact channel.
9. Questions or disputes
Use the official WhatsApp button below and include the account holder, installation address and reason for the query.
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