VibeTel Legal Centre
Privacy Notice
How VibeTel handles subscriber and website information.
1. Information processed
VibeTel may process identity, contact, installation-address, billing, payment-mandate, service, equipment, support, IP/session and usage information required for the service.
2. Purposes
Information is used to check availability, conclude and administer agreements, install and support services, collect payment, prevent fraud, secure the network, meet legal duties and resolve complaints.
3. WhatsApp
Messages sent through the official VibeTel WhatsApp channel are processed for enquiries and support and may be recorded in VibeTel’s customer-management systems. Do not send passwords, one-time PINs or unnecessary banking information by WhatsApp.
4. Sharing and protection
Information may be shared only with authorised resellers, installers, payment providers, access-network partners, professional advisers and authorities where necessary and lawful. Reasonable technical and organisational safeguards must be used.
5. Rights and requests
A subscriber may request access, correction or other lawful assistance by emailing helpdesk@vibetel.co.za. VibeTel may require secure identity verification before disclosing or changing personal information.