VibeTel Legal Centre
Router Care Terms
Optional internal lightning-damage service for an eligible VibeTel rental router.
1. Eligible equipment
Router Care applies only to the VibeTel indoor rental router and original VibeTel-supplied power adaptor recorded on the subscriber account.
2. Covered event
One approved incident of lightning-induced electrical damage per rolling 12-month period, subject to VibeTel technical assessment. There is no cash settlement and no entitlement to an upgraded model.
3. Exclusions
Theft, disappearance, accidental or deliberate damage, liquid, fire, pets, pests, tampering, unauthorised repair, misuse, customer-owned equipment and a second incident in the same rolling 12-month period are excluded.
4. Reporting and return
The customer must report the incident through the VibeTel support portal, cooperate with diagnostics, and return the damaged router and adaptor during exchange or within five business days. Non-return may be billed at the reasonable replacement value.
5. Replacement conditions
Once approved, VibeTel may repair the device or provide the same, comparable or professionally refurbished rental router. The replacement remains VibeTel property. Reseller collection or exchange is included; special delivery, onsite installation or non-standard work may be charged separately.
Report router damage